Return Policy

Hprinteruk Returns & Guarantees:

Our Returns Policy

At Hprinteruk, we want you to be completely satisfied with your purchase. If you’re not, we offer flexible return options.

What Can Be Returned?

• Defective Products: Within the warranty period, we’ll provide a prepaid return label for confirmed defects.
• Unopened Products:
  • Compatible/Remanufactured: 90 days
  • OEM: 30 days
  • Other Items: 14 days

Non-Returnable Items:

• Opened OEM ink, toner, or drum units
• Opened ink refill kits
• Final sale, clearance, or open-boxed items

Warranty Periods:

Warranty periods vary by manufacturer. Please check the manufacturer’s website for details.

How to Return:

1. Contact our customer service for a return authorization (RA).
2. Pack the unopened item(s) securely in the original packaging, including all manuals, accessories, and a copy of your invoice with the RA number.
3. Ship the package using a trackable method (we recommend insuring it).

Return Shipping Costs:

• Defective Items: We may cover return shipping with a prepaid label (restrictions apply).
• Non-Defective Returns: Customer responsible for return shipping costs.

Refunds:

• Refunds will be issued to the original payment method within 5 business days of receiving and inspecting the returned item(s).
• For unopened, non-defective returns, a 20% restocking fee may apply.
• Defective items: You’ll receive a full refund for the product cost (shipping not included).
• Cartridges printing less than 50% of the page yield: Partial refund as store credit (misuse or improper maintenance not covered).

Additional Information:

• Modifying a product without Hprinteruk authorization voids the warranty.
• We are not responsible for damage caused by misuse, abuse, or neglect.
• Orders cannot be canceled or changed once processed.
• Incorrectly purchased products require a return authorization and customer covers return shipping.
• Price discrepancies on the website can be adjusted within 7 days for store credit.
• Orders with incorrect shipping information may incur additional charges.
• Missing or wrong items must be reported within 14 days.
• Physical damage caused by shipping must be reported within 14 days.

For detailed information on order changes, cancellations, shipping, and promotions, please refer to our separate policies.

We strive to provide a hassle-free returns process. If you have any questions, please don’t hesitate to contact our customer service team.